Privacy Policy
Introduction
Grosmont Co-operative Society (“we,” “our,” or “us”) is committed to protecting the privacy of our members, customers, and website visitors. This policy explains how we collect, use, store, and protect your personal data when you interact with us online and offline.
What Information We Collect
We may collect and process the following types of personal data:
- Contact details, such as your name, email address, telephone number, and postal address.
- Membership information, including your membership number and co-operative transactions.
- Payment details when you make purchases or donations.
- Communications with us, including emails, messages, and feedback.
- Technical information, such as IP addresses and website usage data collected through cookies.
How We Use Your Information
We use your personal data to:
- Process membership applications and maintain membership records.
- Provide products and services you request.
- Process payments and donations securely.
- Communicate with you about our activities, events, and offers (if you have consented to receive such information).
- Improve our website and services through analytics and feedback.
- Comply with legal and regulatory obligations.
Sharing Your Information
We do not sell or trade your personal information. However, we may share your data with trusted third parties, including:
- Service providers who help us operate our website, process payments, or deliver services.
- Regulatory bodies or law enforcement agencies when required by law.
- Other organisations within the co-operative movement, where relevant to your membership.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Membership and transaction records are kept for regulatory and historical purposes.
Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete data.
- Withdraw consent for marketing communications at any time.
- Request the deletion of your data where applicable.
- Restrict processing under certain circumstances.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is not being handled properly.
Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site, enabling us to improve our services. A cookie is a small text file stored on your device when you visit a website.
By continuing to use our website, you consent to the use of cookies. You can adjust your browser settings to disable cookies, but this may affect website functionality.
| Type | Cookie name | Purpose |
|---|---|---|
| Website | cookieconsent_dismissed | This cookie is used to check whether you have previously accepted our cookie policy. |
| WordPress | wordpress_logged_in_* | Remembers if you’re logged in and who you are. |
| WordPress | wordpress_sec_* | Security-related cookie used by WordPress to maintain a secure session for logged-in users. |
| WordPress | wp_lang | Remembers the user’s language preference across pages. |
| WordPress | wp-settings-* / wp-settings-time-* | Stores your settings in the admin area. |
| WordPress | wordpress_test_cookie | WordPress cookie that is used to check whether the cookies are enabled. |
| Google Analytics | _utma _utmb _utmc _utmz |
Google Analytics cookies measure how users interact with our website and its content. For example, they record URLs of pages that you have seen, how long you have spent on the website, or the traffic source. They help us improve the performace of our site, by analysing visitor traffic to our website. |
External websites
Our website may contain links to and from other websites, for example, to our partners, social media platforms, recommended services providers, our advertisers or affiliates. If you visit any of these websites, please note that this privacy policy does not apply to them and you should check these website’s privacy policies before you use them or submit any personal data to them.
Grosmont Co-operative Society has no control over how these websites collect, store or process your data and therefore does not accept any responsibility or liability for or endorse any practices of these websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated through our website or other appropriate channels.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: Grosmont Co-operative Society
Front St, Grosmont, Whitby YO22 5QE
Email:
Phone: 01947 895223
This policy was last updated on 28/03/2025.